Yes. Our handbags are selected with attention to the quality of the materials and are produced in genuine leather, unless otherwise indicated in the description of a specific product.

Yes. As it is a natural material, there may be slight variations in shade, texture, or natural marks. These characteristics are part of the leather's individuality and do not necessarily mean that the product is defective.

We select products with quality materials and finishes, designed to withstand daily use. Durability also depends on how they are used and cared for.

Simply select the desired product, add it to the cart and follow the steps indicated at checkout.

After completing your purchase, you will receive a confirmation email with your order details.

If you need to change or cancel an order, please contact us as soon as possible via info@aury.pt. If the order has already been shipped, it may not be possible to make changes.

The available payment methods are displayed at checkout and may include bank card, MB WAY, Multibanco, or other means provided by the store.

Yes. Payments are processed through secure payment providers. AURY does not directly store your complete bank card details.

Only the payment methods shown at checkout at the time of purchase are available.

Normally, orders are prepared within 1 to 3 business days after payment confirmation.

After dispatch, the estimated delivery times are:

Mainland Portugal: 1 to 2 business days

Whenever a tracking number is available, you will receive that information via email after dispatch.

Shipping costs are calculated and displayed at checkout before completing the purchase.

If there is a significant delay, please contact us at info@aury.pt. We will follow up with the carrier to help locate your order.

To initiate a return, please contact us at info@aury.pt within 14 days of receiving your order.

Once we receive your request, we will send you the necessary instructions to process the return.

The item must be in the same condition as it was received, with no signs of use or wear beyond what is necessary to inspect the product.

Whenever possible, you should keep the original tags, accessories, and packaging.

For returns due to a change of mind, the direct costs of the return are  borne by the customer.

If you receive a damaged, defective, or incorrect product, please contact us so that we can assess the situation.

Yes, sale items can be returned in accordance with our Returns Policy and legally applicable consumer rights.

After we receive and verify the return, we will inform you about the processing of the refund.

The amount will be refunded using the same payment method used for the purchase, unless otherwise agreed.

After processing by AURY, your bank or payment method provider may require additional time to make the funds available in your account.

If you believe there is an unusual delay, please contact us at info@aury.pt.

Contact us and we will analyze the situation to present a suitable solution.

Please contact us as soon as possible via info@aury.pt, stating your order number and, whenever possible, including photographs of the product and the packaging.

We recommend avoiding prolonged contact with water, humidity, intense heat, perfumes, and chemical products.

Store the bag in a dry and protected place when not in use.

Yes, but we only recommend products suitable for genuine leather that have been pre-tested on an inconspicuous area.

Yes. Genuine leather is a natural material and may develop small marks, changes in tone, and unique characteristics with use.

For any questions regarding products, orders, payments, shipping, or returns:

Email: info@aury.pt