Terms and Conditions

These Terms and Conditions govern the use of the AURY online store at https://www.aury.pt, and purchases made through it.

Before completing an order, customers should review these terms and the Shipping, Returns and Refunds and Privacy and Cookies policies.

1. General information

The AURY online store is operated by:
Brand: AURY
Tax ID: 259989460
Address: [headquarters in Portugal]
Email: info@aury.pt

These terms may be updated. For each order, the version in force at the time of purchase applies, without prejudice to rights already acquired.

2. Products

AURY sells bags and accessories. The characteristics, materials, and dimensions (approximate measurements) of each item are provided on its respective page.

Images aim to faithfully represent the products. There may be slight differences in shade due to photography, lighting, or the characteristics of the screen used.

Genuine leather items may show natural variations in texture, grain, and shade. These characteristics do not, in themselves, constitute defects, without prejudice to the item's conformity with the advertised description and quality.

Products are subject to stock availability. Changes to the catalog do not affect the terms of purchases already concluded.

3. Prices and payments

Prices are shown in euros (€) and correspond to the final price of the items, including any applicable taxes.

Shipping costs are shown separately at checkout. The total amount payable is indicated before completing the purchase.

The payment methods available at checkout are accepted. Order preparation begins after payment confirmation.

Promotions and discount codes are subject to the terms and timeframes indicated with each offer.

4. Orders

To make a purchase, customers must select the items, provide the required information, and complete the payment.

Before finalizing, customers should confirm the products, colors, quantities, and billing and delivery details.

Once completed, a confirmation email will be sent.

In the event of unexpected unavailability or another processing impediment, AURY will contact the customer to clarify the situation and provide the applicable solution. Payments for items that cannot be supplied will be refunded.

5. Shipping and delivery

AURY ships only to Mainland Portugal; deliveries to the Azores and Madeira are not currently available.

The usual preparation time is 1 to 2 business days after payment confirmation. Delivery is estimated at 1 to 2 business days after dispatch, in addition to the preparation time.

Orders are shipped via the carriers provided by AURY, always with a tracking number, which is communicated by email after dispatch.

During periods of high demand or exceptional circumstances, delays may occur, without prejudice to consumer rights.

For complete information on costs, tracking, delivery details, and lost items, please see the Shipping Policy.

6. Returns and refunds

Customers have 14 days after receiving the order to communicate their decision to return it, without having to provide a reason, except where applicable exceptions apply.

When items from a single order are delivered separately, the period is calculated from the receipt of the last item.

After communicating the decision, customers have an additional 14 days to return the items.

Direct return costs due to customer preference are the customer's responsibility. In the event of a defect or error by AURY, AURY will bear the shipping costs necessary to resolve the situation.

Customers may inspect and try on the item to check its characteristics. Returned items will be inspected, and excessive use that causes a substantial reduction in value may result in a justified reduction of the refund.

Please preserve the tags, tamper-evident seal, accessories, dust bag, and original packaging. The seal allows the bag to be inspected and tried on without removing it.

The complete refund procedures and conditions are found in the Return Policy.

7. Sale and personalized items

Items purchased on sale or at a discount enjoy the same legal return rights as the remaining items.

Where available, items made to customer specifications or clearly personalized are excluded from return due to a change of mind.

This exclusion does not affect rights relating to defective or non-conforming items.

8. Defective, damaged, or incorrect items

If you receive a defective, damaged, or incorrect item, contact info@aury.pt, providing the order number and a description of the situation.

Whenever possible, send photographs of the item and the packaging to facilitate the review. Photographs are not a mandatory condition for exercising your rights.

AURY will review the situation and ensure the legally applicable solution at no cost to the consumer, including any necessary shipping costs.

Minor damage to the outer shipping box, when it does not affect the item or packaging that is part of the purchased product, does not, in itself, constitute a defect in the item.

9. Use and care

We recommend following the care instructions provided by AURY.

Normal wear and tear and damage caused by accidents, improper use, or incorrect storage do not, in themselves, constitute a lack of conformity.

Each situation will be reviewed taking into account the characteristics of the item and the circumstances presented.

10. Privacy and cookies

Personal data is processed to manage purchases, payments, deliveries, returns, and customer support, as well as for the other purposes described in the Privacy and Cookies Policy.

The sending of newsletters and the use of non-essential cookies depend on consent, where applicable.

Please consult that policy to learn about your rights and how to manage your preferences.

11. Complaints and dispute resolution

For questions or complaints, contact info@aury.pt.

You may also file a complaint through the Electronic Complaints Book at https://www.livroreclamacoes.pt.

In the event of a consumer dispute, the consumer may resort to the following center, where competent:

Entity: TRIAVE — Consumer Dispute Arbitration Center of Ave, Tâmega, and Sousa
Website: https://www.triave.pt
Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019 Guimarães
Email: geral@triave.pt
Telephone: 253 422 410 — call to the national landline network

Resorting to this entity does not prejudice access to another territorially competent alternative dispute resolution entity.

More information at https://www.consumidor.gov.pt.

12. Applicable law

These Terms and Conditions are governed by Portuguese law, without prejudice to mandatory consumer protection provisions.

No provision of these terms limits the consumer's legally recognized rights.

13. Contact

Email: info@aury.pt

Last updated: October 23, 2026