Order Preparation

We do our best to dispatch all orders within 1 to 2 business days, after payment confirmation.

Orders are prepared and dispatched on business days. Purchases made during the weekend or on public holidays will be processed on the next business day.

During periods of high demand, such as sales, launches, or festive seasons, preparation may take slightly longer. In the event of a significant delay, we will contact you.

Deliveries in Mainland Portugal

Currently, we only ship to Mainland Portugal; deliveries to the Azores and Madeira are not available.

All orders are shipped using the carriers provided by AURY, with an estimated delivery time of 1 to 2 business days after dispatch.

The delivery time is added to the order preparation time.

Order Tracking

All orders are shipped with a tracking number. After dispatch, you will receive the necessary information by email to track your delivery.

Shipping Costs

Shipping costs are displayed at checkout before completing the purchase.

Whenever there is a free shipping campaign, the relevant terms and conditions will be indicated on the online store.

Delivery Delays or Problems

Delivery times are estimates and may vary due to exceptional circumstances, such as adverse weather conditions, strikes, or periods of high demand.

If your order exceeds the estimated delivery time, shows no tracking updates, or if any problem arises, please contact us at info@aury.pt. We will follow up on the situation with our carriers to find a solution.

In the event of confirmed loss, we will arrange a new shipment or a refund of the amounts due, in accordance with applicable law.

Delivery Details

Please confirm that the address and other delivery details are correct before completing the purchase.

If you notice any errors, please contact us as soon as possible at info@aury.pt. If the order has already been dispatched, changes may not be possible.

If the order is returned to us due to incorrect or incomplete details provided by the customer, new shipping fees may be charged for a new shipment, without prejudice to legally applicable rights.

Contact

For any questions regarding the shipment of your order, please contact us at info@aury.pt.